Terms of service

OVERVIEW

Welcome to HEAVY BLANK. Throughout these Terms, “we”, “us” and “our” refer to HEAVY BLANK, a brand operated by VISUAL CORE TECHNOLOGY TRADE LIMITED, a company registered in the Hong Kong Special Administrative Region, China.

Our website provides information about our products and allows customers to browse and purchase clothing and related items. Shopify provides the e-commerce platform that supports our online store.

Our business is operated by the Hong Kong company identified above. Orders are processed and shipped from our fulfillment facility in Guangzhou, China.

These Terms of Service explain the conditions that apply when you visit our website, place an order, or use our online shopping features. Please read them carefully before using our Services or completing a purchase.

By accessing or using our Services, you agree to these Terms and our Privacy Policy, subject to applicable law. If you do not agree to these Terms, please discontinue use of our Services.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. Those policies provide additional details about how we handle personal information, deliveries, returns, exchanges, and refunds. Nothing in these Terms is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you. If you allow a minor to use our Services through a device or account under your control, you are responsible for that use to the extent permitted by applicable law.

When placing an order or using certain features, you may be asked to provide information such as your email address, billing details, payment information, and shipping address. You agree to provide information that is accurate, current, and complete.

If you create an account, you are responsible for keeping your login credentials secure and for activity conducted through your account, except where applicable law provides otherwise. Please notify us promptly if you become aware of unauthorized access.

You must not transfer or sell your account to another person without our prior written consent.

We may restrict access to our Services where reasonably necessary to protect our customers, store, or systems, or to address suspected fraud, unlawful activity, security concerns, or a material breach of these Terms. Any such action will be subject to applicable law.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to present our products accurately, including their colors, designs, materials, fit, features, and other relevant details. Actual colors and appearance may vary slightly depending on your screen, device settings, lighting, or the characteristics of the materials used.

Product photographs, descriptions, and measurements are provided to help you make an informed purchasing decision. Minor differences in screen rendering do not necessarily mean that an item is defective or materially different from its description. This does not affect your rights if a product is faulty, defective, misdescribed, or otherwise fails to meet applicable legal requirements.

Some HEAVY BLANK products feature intentional washing, fading, distressing, fraying, raw edges, holes, or other worn-in design details. Where these characteristics are clearly shown or described on the relevant product page, they form part of the intended design.

We may update product descriptions, photographs, specifications, or availability as necessary. Changes to a product listing do not, by themselves, change the terms of an order that we have already accepted.

Products may be discontinued or made available in limited quantities. Such changes are subject to applicable law and do not remove any obligations arising from an accepted order.

SECTION 3 - ORDERS

When you submit an order, you offer to purchase the selected products under these Terms. We may decline or cancel an order for legitimate reasons, including product unavailability, a material pricing or listing error, suspected fraudulent activity, payment authorization issues, or circumstances that prevent delivery.

We will send an order confirmation email acknowledging receipt of your order. An acknowledgment confirms that we have received your order details; the status of acceptance and fulfillment will be determined by the applicable checkout process and relevant law.

If we decline or cancel an order, we will make reasonable efforts to notify you using the contact information provided at checkout. If payment has already been collected for an order that we cancel, we will refund the amount payable for the canceled order to the original payment method, subject to applicable law.

Please check your selected products, sizes, quantities, and shipping address before completing checkout. If you need to change or cancel an order, contact us as soon as possible at info@heavyblank.com. We will try to assist, but changes may not be possible once an order has entered fulfillment or has been dispatched. This does not affect any cancellation rights provided by applicable law.

Returns, refunds, and exchanges are handled in accordance with our Return and Refund Policy, without limiting any mandatory consumer rights.

Unless we expressly agree otherwise, products purchased through our store are intended for personal or household use rather than unauthorized commercial resale. This provision does not restrict any rights that cannot lawfully be restricted.

SECTION 4 - PRICES AND BILLING

Product prices, discounts, and promotions may change before an order is placed. The applicable product prices, shipping charges, and any taxes or other charges collected at checkout will be displayed before you complete your purchase.

Our store may display prices in the local currency supported for your shopping market. The currency and total shown at checkout determine the amount payable for your order. Your bank or payment provider may apply its own exchange rate or transaction fees where applicable.

Any applicable sales taxes, value-added taxes, goods and services taxes, or other charges collected at checkout will be reflected in the order total where applicable. The amounts payable for your purchase will be presented during checkout before you submit your order.

Promotions and discount offers may have specific conditions, such as eligibility requirements, minimum order amounts, or expiration dates. Any conditions displayed with a promotion apply to that offer, subject to applicable law.

You agree to provide accurate billing, payment, and contact information and to use a payment method that you are authorized to use. If payment cannot be authorized or completed, we may contact you to resolve the issue before fulfilling your order.

We reserve the right to correct genuine pricing or calculation errors. If a material error affects an order already placed, we will contact you and handle the matter in accordance with applicable law.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and shipped from our fulfillment facility in Guangzhou, China. Order processing generally takes 1–2 business days. Delivery estimates and shipping arrangements vary by destination.

Our Shipping Policy explains the destinations we currently serve, available shipping methods, shipping charges, free shipping thresholds, estimated transit times, and tracking arrangements.

Delivery estimates are provided for guidance and are not guaranteed arrival dates. Carrier operations, customs processing, weather, peak shopping periods, and other circumstances may affect delivery times.

Tracking information will be provided when available. If your shipment is delayed, appears to be missing, or is marked as delivered but you cannot locate it, please contact us so that we can assist with the appropriate carrier investigation.

Please ensure that your shipping address is complete and accurate when placing an order. If you notice an address error, contact us promptly. Changes may not be possible after dispatch.

We will handle delivery problems in accordance with our Shipping Policy and applicable law. Nothing in these Terms is intended to remove any consumer rights or delivery obligations that we are required to retain, including rights relating to non-delivery or loss before delivery.

SECTION 6 - INTELLECTUAL PROPERTY

The content and materials available through our Services, including brand names, trademarks, product photographs, images, graphics, videos, text, designs, page layouts, and other creative materials, are owned by HEAVY BLANK, the relevant rights holders, or their licensors, or are used with permission. These materials may be protected by intellectual property laws.

You may use our website for personal shopping and other lawful, non-commercial purposes. Unless permitted by applicable law or authorized by the relevant rights holder, you must not reproduce, distribute, modify, republish, publicly display, or commercially exploit our protected content without prior permission.

Nothing in these Terms transfers ownership of our intellectual property to you or grants a license beyond what is necessary for your permitted use of our Services.

HEAVY BLANK names, logos, product names, designs, and other brand elements belong to HEAVY BLANK or their respective owners. Shopify trademarks and other third-party marks remain the property of their respective owners.

SECTION 7 - THIRD-PARTY TOOLS

Our website may offer features, applications, or tools supplied by third parties. We may not own, operate, or control those services.

Third-party tools may be subject to separate terms, conditions, and privacy practices. You should review the applicable information before using a third-party service.

To the extent permitted by applicable law, we are not responsible for the independent operation of third-party tools or for matters outside our reasonable control. This does not exclude any liability that cannot lawfully be excluded.

New features or tools introduced through our Services will also be subject to these Terms unless separate terms are provided.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to external websites, services, or content operated by third parties. These links are provided for convenience and do not necessarily indicate that HEAVY BLANK endorses those third parties.

We do not control independent third-party websites and are not responsible for their content, availability, accuracy, privacy practices, or terms. If you choose to access an external website, you do so subject to its applicable terms and policies.

Questions or claims relating solely to products or services supplied independently by a third party should generally be directed to that provider. This section does not limit any responsibility HEAVY BLANK has for its own actions, representations, or obligations under applicable law.

SECTION 9 - SHOPIFY PLATFORM

Shopify provides the e-commerce platform that supports our online store. The products offered through our website are sold by HEAVY BLANK, operated by VISUAL CORE TECHNOLOGY TRADE LIMITED, rather than by Shopify.

Shopify enables us to display products, accept orders, and operate our online store. Your purchase from HEAVY BLANK is subject to these Terms and the applicable store policies.

Nothing in this section excludes or limits any rights or liabilities that cannot lawfully be excluded or limited under applicable law.

SECTION 10 - PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Information submitted when you browse our store, place an order, or contact our support team may be processed by Shopify and relevant service providers as necessary to operate the store, process payments, fulfill orders, and respond to customer requests.

Some service providers may process information in countries other than your country of residence. Please refer to our Privacy Policy for further details about the collection, use, disclosure, and protection of personal information.

SECTION 11 - CUSTOMER FEEDBACK

If you submit reviews, suggestions, photographs, ideas, or other feedback relating to our Services, you confirm that you have the necessary rights and permissions to provide that content.

You remain responsible for the content you submit. You must not submit material that is unlawful, fraudulent, misleading, abusive, or infringing on another person's intellectual property, privacy, or other legal rights.

When you voluntarily submit content for use in connection with our store, you grant HEAVY BLANK a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for operating, improving, or promoting our Services, subject to applicable law and any applicable privacy requirements.

We may review or remove content that we reasonably consider unlawful, misleading, infringing, abusive, or inconsistent with these Terms. We are not required to publish every submission or respond to every comment.

SECTION 12 - ERRORS AND UPDATES

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We may correct genuine errors and update inaccurate information when necessary. If a material error affects an order you have placed, we may contact you to explain the issue and discuss an appropriate resolution, including cancellation where permitted by law.

If we cancel an order because of a material error after payment has been collected, we will refund the amount payable for the canceled order to the original payment method, subject to applicable law.

Nothing in this section permits us to disregard obligations arising from an accepted order or to remove consumer rights that cannot lawfully be excluded.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes. You must not use the website to violate applicable laws, infringe intellectual property rights, harass or harm others, submit fraudulent information, transmit malicious code, distribute unauthorized spam, impersonate another person, or interfere with the security or operation of our Services.

You must not attempt to obtain unauthorized access to our systems, collect other users' personal information without authorization, or use automated methods in a way that unlawfully interferes with our website or other users.

Where reasonably necessary to address suspected fraud, unlawful activity, security risks, or a material breach of these Terms, we may restrict access to relevant features or suspend use of our Services, subject to applicable law.

SECTION 14 - SUSPENSION AND TERMINATION

We may suspend or terminate access to all or part of our Services where reasonably necessary because of a material breach of these Terms, unlawful conduct, suspected fraud, or security concerns, subject to applicable law.

Suspending access to our website does not automatically cancel an order that has already been accepted or remove rights and obligations that have already arisen. Outstanding payment obligations and any applicable remedies remain subject to the relevant order terms and law.

Provisions concerning intellectual property, customer feedback, privacy, disclaimers, limitations of liability, indemnification, severability, governing law, and other matters that by their nature should continue after termination will remain applicable to the extent permitted by law.

SECTION 15 - DISCLAIMERS AND CONSUMER GUARANTEES

We make reasonable efforts to maintain our website and provide accurate store information. However, we cannot guarantee that every online feature will always operate without interruption or that every technical issue can be prevented.

To the extent permitted by applicable law, certain aspects of our online Services and third-party tools may be provided on an “as is” or “as available” basis. This does not exclude or limit any warranty, guarantee, remedy, or consumer right that cannot lawfully be excluded or limited.

Nothing in these Terms removes your statutory rights concerning the quality, safety, fitness, durability, or description of goods, or any other mandatory consumer protections applicable to your purchase.

Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For customers in the United States, United Kingdom, Canada, and Australia, these Terms do not exclude or restrict mandatory rights or remedies available under applicable consumer protection laws.

SECTION 16 - LIMITATION OF LIABILITY

To the extent permitted by applicable law, HEAVY BLANK and VISUAL CORE TECHNOLOGY TRADE LIMITED will not be liable for indirect or consequential losses that were not reasonably foreseeable in the circumstances giving rise to the claim.

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including applicable statutory consumer remedies, liability for fraud where exclusion is prohibited, or other non-excludable legal responsibilities.

This section does not remove your mandatory consumer rights, remedies for faulty or misdescribed goods, applicable refund rights, or rights to compensation that cannot lawfully be restricted.

Any limitation of liability in this section applies only to the extent permitted by the law applicable to the relevant claim.

SECTION 17 - RESPONSIBILITY FOR UNLAWFUL CONDUCT

To the extent permitted by applicable law, you may be responsible for reasonable losses or third-party claims directly resulting from your unlawful use of our Services, your material breach of these Terms, or your infringement of another person's legal rights.

This section does not transfer responsibility to you for losses caused by our own unlawful conduct, breach of these Terms, or circumstances for which applicable law does not permit responsibility to be transferred.

Where a claim arises for which responsibility is properly attributable to your conduct, we will provide reasonable notice and relevant information where practicable.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent permitted by law or removed to the extent necessary. The remaining provisions will continue in effect.

This section does not permit any provision to be applied in a way that undermines mandatory consumer protection rights.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

If we do not exercise or enforce a right under these Terms, that does not mean that we have waived that right.

These Terms, together with the policies referenced herein and any applicable order-specific terms, describe the agreement governing your use of our Services and your purchases from HEAVY BLANK.

Nothing in this section excludes information, representations, warranties, or obligations that form part of your contract under applicable law, or any consumer rights that cannot lawfully be excluded.

SECTION 20 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where applicable law provides otherwise.

We may transfer or assign our rights and obligations in connection with a business reorganization, transfer of business, or similar transaction, provided that doing so does not unlawfully reduce your rights or remedies. Any notice required by applicable law will be provided.

SECTION 21 - GOVERNING LAW

These Terms of Service are governed by the laws of the Hong Kong Special Administrative Region, China, subject to any mandatory consumer protection laws applicable to your transaction.

If you are a consumer residing in the United States, United Kingdom, Canada, or Australia, this choice of law is not intended to deprive you of mandatory consumer rights or protections available under the laws that apply to your purchase.

Disputes arising from these Terms may be brought before a court with appropriate jurisdiction, subject to applicable law. Nothing in this section restricts a consumer's right to bring proceedings before another competent court where that right cannot lawfully be excluded.

SECTION 22 - HEADINGS

The headings used in these Terms are provided for convenience and readability. They do not limit or otherwise change the meaning of the provisions that follow them.

SECTION 23 - CHANGES TO THESE TERMS

The current version of these Terms will be available on this page.

We may revise these Terms when our business operations, website features, policies, or applicable legal requirements change. Updated wording will be published on this page, together with an effective date where appropriate.

Where a change materially affects customers or advance notice is required by law, we will provide the notice required by applicable law.

Unless otherwise required by law or agreed with you, changes will apply prospectively and will not retroactively remove rights arising from an order already accepted.

SECTION 24 - CONTACT INFORMATION

If you have questions about these Terms of Service, please contact our team at info@heavyblank.com.

For further information about the business operating HEAVY BLANK, please visit our Contact Us page.