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Frequently Asked Questions

Need help? Contact us at:
info@heavyblank.com

SHOPPING

What Payment Methods Do You Accept?

We accept all major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

All payments are processed securely through PayPal Checkout.

When Will My Order Ship?

Orders are typically processed and shipped within 1–2 business days after your order is placed.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

How Long Does Shipping Take?

Most U.S. orders arrive within 10–12 business days after shipment.

Delivery times may vary depending on your location, carrier availability, and seasonal demand.

You'll receive tracking details as soon as your order ships.

How Do I Return an Item?

We accept returns within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn
  • Unwashed
  • In original condition
  • With all original tags attached

To start a return, simply contact us first with your order number.

Can I Exchange My Order?

Yes.

If you'd like a different size or color, please contact us within 30 days of receiving your order.

Items must be unworn, unwashed, and in original condition.

If your requested item is unavailable, we'll gladly issue a refund instead.

GENERAL

How Does It Fit?

Most styles feature a relaxed or oversized fit designed for everyday comfort and effortless layering.

Please refer to the size guide on each product page for exact measurements.

Will It Shrink After Washing?

Our garments are pre-washed to minimize shrinkage.

Slight shrinkage may occur after the first wash, which is normal for cotton garments.

How Should I Wash It?
  • Machine wash cold inside out with similar colors.
  • Do not bleach.
  • Tumble dry low or hang dry.
  • Avoid excessive heat to preserve the fabric and finish.
Are the Vintage Wash Effects Permanent?

Yes.

The vintage wash and faded appearance are intentionally created during the finishing process and are designed to remain part of the garment's character over time.

What Size Should I Choose?

For the intended fit, we recommend choosing your normal size.

If you prefer a more oversized silhouette, consider sizing up.

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