Shipping policy
Thank you for shopping with HEAVY BLANK. We aim to provide clear shipping information so you know what to expect when placing an order.
1. Order Processing & Tracking
- Order processing time: 1–2 business days.
- You will receive an order confirmation email after placing your order.
- Once your order has been dispatched, we will email you a tracking number so you can follow your shipment.
2. Shipping Rates & Delivery Times
We currently ship to the United States, United Kingdom, Canada, and Australia.
The table below shows our standard shipping rates and free shipping thresholds.
| Destination | Transit Time (Business Days) |
Standard Shipping | Free Shipping From |
|---|---|---|---|
| United States | 10–15 | $6 | $89 |
| United Kingdom | 10–15 | £4.50 | £69 |
| Canada | 15–20 | C$10 | C$129 |
| Australia | 10–15 | A$12 | A$129 |
Free Standard Shipping: Orders meeting the applicable minimum order amount shown above qualify for free standard shipping.
Local Currency: Shipping rates and free shipping thresholds are listed in the local currency for each destination. The applicable shipping charge and free shipping eligibility will be displayed at checkout.
Estimated Total Delivery Time: 11–17 business days for the United States, United Kingdom, and Australia; 16–22 business days for Canada. These estimates include 1–2 business days for processing and the transit time after dispatch. Delivery times are not guaranteed.
3. Shipping Origin & Customs
Shipping Origin
Orders are processed and shipped from our fulfillment facility in Guangzhou, China. Your package may pass through international shipping facilities and customs before reaching your destination.
Customs Duties & Import Taxes
For orders shipped to the United States, United Kingdom, Canada, and Australia, all applicable customs duties and import taxes are covered by HEAVY BLANK. Customers will not be required to pay additional customs duties or import taxes upon delivery.
If a carrier requests an unexpected customs or import payment, please contact us at info@heavyblank.com before making the payment.
4. Important Delivery Information
- Shipping Address: Please ensure your shipping address is accurate and complete before placing your order. Contact us as soon as possible if you need to correct your address. Changes may not be possible after dispatch.
- Delivery Delays: Delays may occur due to carrier operations, customs processing, weather, peak shopping periods, or other circumstances beyond our reasonable control.
- Failed Delivery: Incorrect addresses or unsuccessful delivery attempts may delay delivery or result in additional carrier charges.
- Missing Packages: If your tracking information shows that your package has been delivered but you cannot locate it, please contact us so we can assist with a carrier investigation.
- Delayed Shipments: If your order has not arrived within the estimated delivery timeframe, please contact us for assistance.
5. Contact Us
If you have questions about shipping, tracking, or delivery, please contact our customer support team: Email: info@heavyblank.com
We will do our best to assist you with your order.