Refund policy

Thanks for shopping with HEAVY BLANK. If something isn’t right, we’ll do our best to help. Please review our return, refund, and exchange guidelines below.

1. Return Window

Return requests under our voluntary return policy must be submitted within 30 days of the date your order is delivered. This policy does not limit any rights you may have under applicable consumer protection laws.

2. Return Eligibility

For eligible voluntary change-of-mind returns, the item must:

• Be unworn other than for reasonable fit checking, unwashed, and otherwise unused.
• Have all original tags attached.
• Be returned with the original packaging where applicable.
• Include valid proof of purchase or the original order number.

We reserve the right to decline a voluntary change-of-mind return if the item does not meet these eligibility requirements. These conditions do not limit any statutory rights relating to faulty, defective, incorrect, or misdescribed items.

3. Intentional Wash, Distressing & Design Details

Some HEAVY BLANK products are intentionally washed, faded, distressed, frayed, raw-edged, or designed with holes or other worn-in details. These characteristics are part of the intended design and are not considered defects when they are shown or described on the applicable product page.

If your item arrives damaged or has a condition that is materially different from the product description or images, please contact us with your order number and clear photos so we can review the issue.

4. Non-Returnable Items

Items clearly marked as Final Sale on the product page before purchase are not eligible for return for change-of-mind reasons, subject to applicable law.

This restriction does not affect your rights if an item arrives damaged, defective, incorrect, or materially different from what was ordered, or where otherwise required by applicable law.

5. How to Request a Return

All returns must be approved by our customer support team before an item is sent back, except where applicable law provides otherwise.

1. Request a Return: Email info@heavyblank.com with your order number and reason for the return. For damaged, defective, or incorrect items, please include clear photos where available.
2. Wait for Approval: Our team will review your request and confirm the next steps.
3. Receive Return Instructions: If a physical return is required, we will provide the designated return address and shipping instructions after reviewing and approving your request.
4. Send the Item Back: Follow the instructions provided by our team and retain your shipping receipt and tracking information where available.

Important: Please do not send an item back to the address shown on the original package or to any other address without our instructions. Return addresses are provided individually after your request has been reviewed and approved.

6. Restocking Fee & Return Shipping

Change-of-Mind Returns: For approved voluntary returns due to a change of mind, sizing preference, or color preference, the customer is responsible for the return shipping cost, where permitted by applicable law.

Restocking Fee: A fixed US$3 restocking fee per return order, or its equivalent in the currency used for the original transaction, applies to eligible voluntary change-of-mind returns where permitted by applicable law. This fee is deducted from the refund and applies once per return order, not per individual item.

Statutory Cancellation Rights: No restocking fee will be charged where a customer exercises a statutory cancellation right that prohibits such a fee. For UK orders, customers exercising their statutory cancellation rights are not charged a restocking fee. Any applicable statutory refund and delivery-cost requirements will be honored.

Damaged, Defective, Incorrect, or Misdescribed Items: No restocking fee will be charged for an eligible return involving a verified damaged, defective, incorrect, or materially misdescribed item. HEAVY BLANK will cover the necessary return shipping cost where required by applicable law.

Restocking Fees and Return Postage: The restocking fee is separate from the cost of shipping an item back to us. The restocking fee does not include return postage.

Original Shipping Charges: Original shipping charges, if any, are generally non-refundable for voluntary change-of-mind returns, except where a refund is required by applicable law. For statutory cancellations, applicable delivery charges will be refunded as required by law.

In some cases, we may approve a return or refund without requiring the original item to be physically returned. If this applies, our team will confirm the arrangement by email.

7. Exchanges (No Exchange Fee)

We offer exchanges for eligible items requested within 30 days of delivery. We do not charge an exchange processing fee.

If you need a different size or color, please contact us at info@heavyblank.com before returning the item.

1. Request an Exchange: Provide your order number and the size or color you would like instead.
2. Wait for Approval: Our team will confirm availability and provide the return instructions and designated return address.
3. Return the Original Item: Send the original item back according to our instructions. For exchanges requested due to size or color preference, the customer is responsible for the return shipping cost, where permitted by applicable law.
4. Receive the Replacement: Once we receive and inspect the returned item, we will arrange shipment of the approved replacement at no additional outbound shipping charge.

If an exchange is needed because an item is verified as damaged, defective, incorrect, or materially different from its description, HEAVY BLANK will cover the necessary return shipping cost where required by applicable law.

All exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or refund where applicable.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact info@heavyblank.com with your order number and clear photos of the item where available.

Our team will review the issue and provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.

If a physical return is required, HEAVY BLANK will provide the return instructions and designated return address, and cover the necessary return shipping cost where required by applicable law. No restocking fee will be charged for an eligible defective or incorrect item return.

Intentional wash effects, fading, distressing, fraying, raw edges, holes, and similar design details that are clearly shown or described on the applicable product page are not considered defects solely because of those intended characteristics.

9. Refunds & Processing Times

• Inspection and Processing: Once the returned item has been received at our designated return address, we will inspect it and process an approved refund within 5 business days, subject to any mandatory legal deadlines.
• Refund Method: Approved refunds will be issued to the original payment method unless otherwise agreed or required by applicable law.
• Bank Processing: After a refund has been issued, banks and payment providers typically take approximately 7 business days to process it. Actual posting times may vary depending on the financial institution and payment method.
• Refund Confirmation: We will notify you by email when your refund has been processed.

The time required for a refund to appear in your account after it has been issued depends on your bank or payment provider. Where applicable law requires a different refund deadline, that legal deadline will take precedence.

10. Contact Us

If you have questions about a return, refund, or exchange, please contact our customer support team:
Email: info@heavyblank.com

We will do our best to assist you with your request.