Thanks for shopping with HEAVY BLANK. If something isn’t right, we’ll do our best to help—just follow the guidelines below.
Return Window
You have 30 days from the date you received your item to request a return. Requests made after this period may not be eligible for a refund.
Return Eligibility
To qualify for a return:
- Items must be unworn, unwashed, and unused
- All original tags and packaging must be intact
- Proof of purchase is required
Note: We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Customized or personalized products
- Graphic tees & hoodies (unless defective or incorrect)
- Promotional items (free gifts, BOGO deals)
- Gift cards
The Return Process
- Request a Return: Contact us at info@heavyblank.com with your order number and reason for return.
- Get Approval: All returns must be approved by our team before sending.
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Ship the Item Back:
- Do not send items to the original shipping address on the package.
- Unauthorized returns may not be accepted.
Return Shipping & Fees
- For non-quality related returns, customers are responsible for return shipping costs.
- A 10% restocking fee may apply to eligible returns.
- Original shipping fees (if any) are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.
Refunds
- Returns are inspected within 7 business days after delivery.
- You will receive an email notification once your return is processed.
- Approved refunds will be issued to your original payment method.
- Please allow 3–10 business days for your bank to process the refund.
Contact Us
If you have any questions, reach out anytime: info@heavyblank.com